Support
FAQ
Common answers for industrial buyers. Content is modular and can later move to CMS.
Shipping
- How long does shipping take?
- Most orders ship within 1–3 business days. Remote regions may take longer.
Checkout
- Can I checkout as a guest?
- Yes. Guest checkout creates a cart session without a customer account.
Returns
- What is the return window?
- Report quality issues within 7 days of delivery and keep original packaging.
Catalog
- How do I search by SKU?
- Use the header search or catalog filters — SKU is indexed with name.
Pricing
- Why can I switch currency?
- Currency preference is display-ready. Checkout still settles in the store base currency (CNY) until FX settlement is enabled.
Compatibility
- Is there a vehicle / machine finder?
- A vehicle finder placeholder is available on product pages. Full fitment tables ship with attribute data later.